SHIPPING POLICY

Last updated: April 2026

Delivery Areas

We deliver to all European Union countries. For shipments outside the EU, please contact us to check availability and costs.

Estimated Delivery Times

European Union: 5 to 12 business days. Other destinations: please check at the time of purchase. Delivery times begin from the shipping confirmation date and may vary depending on location, time of year, or external factors (customs, holidays, weather events).

Shipping Costs

Shipping costs are automatically calculated at checkout based on the destination and total weight of the order. Any free shipping promotions will be indicated on the website.

Tracking

Once your order has been shipped, you will receive an email with a tracking code to follow your delivery in real time.

Delivery Issues

If your order is not delivered within the estimated timeframe, or if there is any issue with the shipment (damaged package, incorrect product), please contact us as soon as possible. In the case of a confirmed lost package, we will either send a replacement or issue a full refund.

Taxes and Duties

For deliveries within the EU, prices already include applicable taxes. For destinations outside the EU, any customs duties, import taxes, or additional charges are the responsibility of the recipient.

For shipping inquiries: support@luxolott.shop